Shredding of documents

The secretariat keeps the documents of a case for five years after the case has been closed. Hereafter, the documents will be shredded and material kept digitally will be deleted. 

 

Complaint

Complaint Portal

Act on Consumer Complaints

User manual for the electronic complaint portal

Statutes

Lists of members of the Complaint Boards

Shredding of documents

Enforcement

International network

Processing of personal data

 

 

Contact us  

The Secretariat for the Danish Financial Complaint Board
Amaliegade 7
DK-1256 Copenhagen K
Denmark

E-mail sek@fanke.dk
Phone number +45 35 43 63 33
Monday-Friday  10.00 am -12.00 pm

Inquiries to the Secretariat must be made in writing or 
by telephone.

 

The Complaint Board is approved under sec 6.1 of the Danish Act on Consumer Complaints (lov om forbrugerklager) to handle complaints against financial institutions, primarily in relation to complaints made by private consumers.

You may find information about the Complaint Board at this site.