Statistics

Complaints received since August 1988, where the Board was established

 

Survey of the results of the decisions:



 

2006

2007

2008

2009

2010

2011 2012 2013 2014 2015

   
Carried from the year before

101

83

72

249

909

1314 1043 786 558 331

   
Received during the year

303

338

569

1304

1120

593 610 411 433 431

    
To be treated

404

421

641

1553

2029

1907 1653 1197 991 762

    
Closed with a decision

218

206

221

313

416

545 512 437 281 284

    
Completely in favour of the complainant

19

22

14

29

67

84 50 20 12 20

  
Partly in favour of the complainant

14

16

8

23

24

40 32 20 18 10

   
Complainant partly complied with during the preparation, but decision otherwise in favour of the financial instituiton

34

37

28

17

11

14 22 30 27 47

    
In favour of the financial insitution

131

115

150

208

236

312 330 331 189 159

     
Admission refused

20

16

21

36

78

95 78 36 35 48

    

Closed by the secretariat

103

143

171

331

299

319 355 202 379 183

   

Complied with/reconciled

71

110

112

239

223

216 280 104 310 117

    

Admission refused

32

33

59

92

76

103 75 98 69 66

    

Closed in all

321

349

392

644

715

864 867 639 660 467

   

Under preparation

83

72

249

909

1314

1043 786 558 331 295