Complaint Portal (ESS Portal)

Cases are prepared online. After submission of your complaint, access to the complaint portal is granted.

 

If you have already made a complaint and want to follow your case:

To log in to the electronic complaint portal:

please click here for the Danish Financial Complaint Board 

please click here for the Complaint Board of Danish Securities and Brokering Companies

  

The user’s manual for complainants can be found here.

 

Complaint

Complaint Portal

Act on Consumer Complaints

User manual for the electronic complaint portal

Statutes

Lists of members of the Complaint Boards

Shredding of documents

Enforcement

International network

Processing of personal data

 

 

Contact us  

The Secretariat for the Danish Financial Complaint Board
Amaliegade 7
DK-1256 Copenhagen K
Denmark

E-mail sek@fanke.dk
Phone number +45 35 43 63 33
Monday-Friday  10.00 am -12.00 pm

Inquiries to the Secretariat must be made in writing or 
by telephone.

 

The Complaint Board is approved under sec 6.1 of the Danish Act on Consumer Complaints (lov om forbrugerklager) to handle complaints against financial institutions, primarily in relation to complaints made by private consumers.

You may find information about the Complaint Board at this site.