The Complaint Boards’ cross-border cooperation

The secretariat is a member of a Scandinavian and European network (FIN-NET). The secretariat is also a member of the global ombudsman-network (INFO).

The networks cooperate in cross-border disputes. If a consumer in one country has a dispute with a financial services provider from another country, FIN-NET members will put the consumer in touch with the relevant complaint body and provide the necessary information.