Before a complaint can be submitted, a number of requirements must be met:
If you do not have the possibility of submitting your complaint via this website, you can contact the Complaint Board’s secretariat. The contact details appear at the bottom of the page.
When you are ready to submit your complaint, you should fill in a complaint form via this website. You must pay a complaint fee of DKK 200, which you can pay by Dankort when submitting your complaint online. Alternatively, you can make an online bank transfer to bank. Click here for information about bank account number. The complainant’s name must appear on the payment transfer. We will return the fee if you succeed with the complaint in full or in part, if you withdraw your complaint or if the Complaint Board cannot consider your complaint.
We have planned the complaints procedure so that you do not need to retain a lawyer or legal adviser.
However, you may at any time decide to seek independent advice or be represented or assisted by a third party. If you choose to retain a lawyer to act on your behalf, you should note that neither party must pay costs to the other party in relation to the complaints procedure.
If you submit a complaint on someone else’s behalf, unless you are a lawyer, you must present a power of attorney. You must enclose the signed power of attorney as an attachment to your complaint. You will find a power of attorney form to fill in and sign here.
When filing the complaint, you must fill in the consent declaration in the complaint form about the Complaint Board’s electronic processing of data where you give consent to the following:
If you disclose personal data about anyone else but yourself, you must obtain this person’s consent that his/her personal data may form part of your complaint and may be processed by the Complaint Board and the financial institution(s) involved.
Withdrawal: At any time, you may withdraw your consent to the Complaint Board’s processing of data.
If this is the case, please contact the Secretariat of the Complaint Board. If you withdraw your consent, the data will be deleted and will no longer be accessible. Non-decided cases by the Complaint Board will be considered to be withdrawn, the case will be closed and the complaint fee will be refunded. Withdrawing the consent will not affect the legality of the processing of personal data up to the time of the withdrawal and it will not affect the legality of a decision already made.
If you have any questions or need further assistance, you can contact the Complaint Board’s secretariat on weekdays between 10:00 am and 12:00 pm on tel. no. +45 35 43 63 33 or by e-mail to firstname.lastname@example.org.